As you can tell by their response, they are trying to justify the mistreatment I received. My review stands and I will not be bullied into removing it.
Furthermore, I had the massage first and then the facial.
I had a headache so why would I talk at great length. There are many inaccuracies in the response from the owner. Yes. I am very disappointed in their customer service and their lack of training they provide to their employees. The entire service should’ve been refunded. The manager offered a return service of just the massage or a refund on the money I put in addition to the gift card. I haven’t been to contour in years and only went because I had the gift card. I was in a very vulnerable state and she was completely insensitive. As I laid on the table half naked, it was not the time or place to discuss my body image. These comments were extremely unprofessional and unethical. I suffer from arthritis and lymphedema and I recently underwent 2 back surgeries which was disclosed to the therapist. Like through a doctor or something.” I was there to relax, and be pampered, but instead I left there crying. The technician asked me for my medical history which I provided, and during the service she stated, “you know you have a beautiful face, but you should lose some weight. Based on just the service alone I would’ve given it 2 stars: however, I experienced something quite traumatic while receiving the services. There was a lot of downtime and the person was not very skilled at massage. I had the same technician for both services. I recently received a gift card for my birthday for Contour, so I booked a European Facial and Massage. Thanks for going the extra mile to accommodate your guests. The only thing that adds time is gel removal and they 2 need to do that regardless. I said no it dries immediately it’s just a different polish. He said I should have booked that in advance since gel takes an extra 30 min to dry lol. Norma was very kind and said they’d figure out but when I went up to the register, to pay the price difference of course (I didn’t expect to get anything free) he told me no. I was wondering why after I stated that I had so much time open that they could have been removing my current gel polish (which would need to get done regardless) once my pedicure was done (decent) the confusion started again. She told me she was allergic and unable to do that but she asked for me to get someone else. When I sat to get my pedi I told the lady (Norma, I believe) that I wanted gel polish for my hands. The massage was done by Joey Buxton and it was the highlight of my day (or year) she did a great job! I’m glad she gave me her card because I would go back to see her. Again, still shaking my head at that one.
#CONTOUR DAY SPA PLANTATION REVIEWS FREE#
Well since I didn’t want to review before my services and I didn’t want to sit and drink champagne when I was already ready to leave I declined the free drinks. I saw a sign that said ask about our free champagne but to get that you have to leave a 5 star review first. It’s not my fault you sold it wrong and for $1 you’d think instead of making someone’s first impression awkward they’d bite the bullet. When I got there I was told I had to pay $1 because the amount wasn’t enough on the gift card? What. The gift card was for services and gratuity. I received a gift card for a massage and a mani pedi.
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